Refund policy
RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the contract, without stating a reason, within 14 (fourteen) days. The withdrawal period expires 14 days after the day on which the Customer or a third party other than the carrier and the designated customer acquires physical possession of the goods.
To exercise the right of withdrawal, the Customer must inform Fase Uno of his or her decision to withdraw from this contract by sending an explicit declaration by email to customercare@childrenluxuryoutlet.com.
To meet the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires.
If the Customer withdraws from this contract, all payments made to Fase Uno under the contract will be refunded without undue delay and in any case no later than 14 days from the day Fase Uno receives the notice of withdrawal. These refunds will be made using a credit card, PayPal, or bank transfer. The refund will be made using the payment method selected by the Customer. In any case, the Customer will not incur any costs as a result of this refund.
The Customer must return the goods at their own expense, as instructed by Fase Uno, without undue delay and in any case within 14 days of the day on which they communicated their withdrawal from this contract. The deadline is met if the Customer returns the goods before the 14-day period expires. Shipping costs will be borne by the buyer.
The right of withdrawal is deemed to have been correctly exercised if the following conditions are fully met:
a) Sending an email as specified above;
b) The products must not have been used or damaged.
Returned goods will be subjected to quality control.
The products must be returned with the tags and labels originally attached, in perfect condition, new, unused, and in their original packaging. The customer will be held responsible for any diminished value of the goods resulting from handling other than that necessary to establish the nature and contents of the item.
Our 30-day return policy states that, after receiving an item, you have 30 days to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unworn or used, with all tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, please contact us at customercare@childrenluxuryoutlet.com. Returns must be sent to the following address: [INSERT RETURN ADDRESS].
If your return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.
For any questions about returns, please contact us anytime at customercare@childrenluxuryoutlet.com.
Damages and Problems
Inspect your order upon receipt and contact us immediately if you find any defects or damage, or if you received the wrong item. This way, we can assess the issue and work to resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.
Unfortunately, we cannot accept returns on promotional items or gift cards.
Exchanges
The fastest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification. As above, the item must be in the same condition in which you received it, unworn or used, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
As soon as we receive and inspect your return, we will notify you whether or not your refund has been approved. If approved, you will automatically receive a refund within 10 business days via your original payment method.
The Customer has the right to withdraw from the contract, without stating a reason, within 14 (fourteen) days. The withdrawal period expires 14 days after the day on which the Customer or a third party other than the carrier and the designated customer acquires physical possession of the goods.
To exercise the right of withdrawal, the Customer must inform Fase Uno of his or her decision to withdraw from this contract by sending an explicit declaration by email to customercare@childrenluxuryoutlet.com.
To meet the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires.
If the Customer withdraws from this contract, all payments made to Fase Uno under the contract will be refunded without undue delay and in any case no later than 14 days from the day Fase Uno receives the notice of withdrawal. These refunds will be made using a credit card, PayPal, or bank transfer. The refund will be made using the payment method selected by the Customer. In any case, the Customer will not incur any costs as a result of this refund.
The Customer must return the goods at their own expense, as instructed by Fase Uno, without undue delay and in any case within 14 days of the day on which they communicated their withdrawal from this contract. The deadline is met if the Customer returns the goods before the 14-day period expires. Shipping costs will be borne by the buyer.
The right of withdrawal is deemed to have been correctly exercised if the following conditions are fully met:
a) Sending an email as specified above;
b) The products must not have been used or damaged.
Returned goods will be subjected to quality control.
The products must be returned with the tags and labels originally attached, in perfect condition, new, unused, and in their original packaging. The customer will be held responsible for any diminished value of the goods resulting from handling other than that necessary to establish the nature and contents of the item.
Our 30-day return policy states that, after receiving an item, you have 30 days to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unworn or used, with all tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, please contact us at customercare@childrenluxuryoutlet.com. Returns must be sent to the following address: [INSERT RETURN ADDRESS].
If your return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.
For any questions about returns, please contact us anytime at customercare@childrenluxuryoutlet.com.
Damages and Problems
Inspect your order upon receipt and contact us immediately if you find any defects or damage, or if you received the wrong item. This way, we can assess the issue and work to resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.
Unfortunately, we cannot accept returns on promotional items or gift cards.
Exchanges
The fastest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification. As above, the item must be in the same condition in which you received it, unworn or used, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
As soon as we receive and inspect your return, we will notify you whether or not your refund has been approved. If approved, you will automatically receive a refund within 10 business days via your original payment method.